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With a successful activation, you will get a prompt stating that "this computer has been added to your account".It has been some time since Microsoft had a new version of Office for Mac users. Login with your queens email address and password. Accept all initial defaults.įor the product to activate you may get prompted to log in with your Queens account. Instructions should pop-up for how to launch it, will be a bit different depending on your platform and browser.Īfter installation is completed. Once you are logged in, you should see a button in the top right that says Install Office, click that and select Office 365 apps.Sometimes personal accounts can over ride and it downloads an incorrect software package. Double check that it is you logged in by selecting the profile in the top right in case the browser auto logged you in. Go to  in your browser and log in with your Queens email and password.

Right click on the Trash Bin and select Empty Trash.In any Office app, select the name of the Office app in the top menu.Ĭommand +click to select all of the Office for Mac applications.Ĭtrl+click an application you selected and click Move to Trash.Log out of Microsoft Office and log back in, this sometimes refreshes the licensing. The system will then search for any updates available and prompt you to begin downloading (if any).If your System Preferences doesn't include Software Update, use the App Store to get updates instead. In the System Preferences window, click Software Update.From the Apple menu  in the corner of your screen, choose System Preferences.Make sure your Mac is up to date on system updates. This is typically due to either mismatched licenses, the user is not logged into Office, behind on MacOS Updates or the software is corrupted.įollow the steps below to help remedy this issue. Mac users may encounter an error with their Office 365 programs that indicates you can no longer edit your documents.